Financial Regulator
Data + UX + Dev
2021
Covid-19 changed the world almost overnight. As well as lives lost, businesses ceased trading and lost significant earnings. In the UK, the financial regulator won a Supreme Court case which gave businesses the right to claim relief on earnings lost before national lockdowns were implemented, through their business interruption insurance. People had to prove eligibility. Nobody knew how.
Businesses could claim if they could prove there was a case of Covid-19 in the area covered by their insurance, on the day they stopped trading. We designed, built and deployed a regulation-abiding app in three weeks which gave businesses an easy way to check.
We had to source reliable Covid-19 infection data, create a way to determine how many cases were in a businesses policy radius, build an accessible application, and use it to generate a report the financial ombudsman would back up.
UK's prominent science university accounted for low testing rates early on in the pandemic.
Connected to multiple data sources and applied logic to determine number of cases.
As the ruling applied to +300k businesses, the application had to hold up with large traffic.
Businesses could find out their eligibility and get a report all in under 5 clicks.
The regulator wanted to release the application alongside their official guidance, which was to be published three weeks after the Supreme Court ruling. We were one of two firms hired. One was a Big 4. We shipped the entire application before they'd even figured out the maths.
Our client was positively surprised at the speed
The service remained online constantly without interruption
People from all walks of life benefitted from the service
Our work won an industry innovation award
Senior Economist · Financial Conduct Authority
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