Privacy policy

Our contact details
Name: The Digital Organisation Ltd t/a Metamorf
Company number: 12264298
Address: Birkby House, Birkby Lane, Bailiff Bridge, Brighouse, West Yorkshire, England, HD6 4JJ
Phone number: +(44) 7738 887 784

The type of personal information we collect
This Privacy Policy applies to our customers and workers (employees and consultants). We currently collect and process the following information: personal identifiers, contacts and characteristics, for example:
• name and contact details, such as your email address
• customer financial information
• employee data; and
• website user statistics

How we get the personal information and why we have it
We will only use your personal data for the purpose for which we collected it which include the following:

(a) To register you as a new customer.
(b) To process and deliver your order.
(c) To manage your relationship with us.
(d) To improve our website, products/services, marketing or customer relationships.
(e) To recommend products or services which may be of interest to you.
(f) Give effect to your contract with us.

‍We also receive personal information indirectly, fromthe following sources in the following scenarios:

(g) In the case of workers, information from or to third-party sources to verify the information that you have provided to us, such as DBS checks.

International transfers
We will not share, transfer, store or process your personal data outside the European Economic Area, but if we do, we shall ensure that we comply with applicable laws (General Data Protection Regulation ((EU) 2016/679) and the Data Protection Act 2018).

Legal bases for processing your personal data
Under the UK Data Protection Act 2018, the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest. 

How we store your personal information
We do everything we can to protect your personal data from loss or misuse, and from unauthorised access, disclosure, alteration and destruction. This section describes some of the measures we take to ensure that your personal data is secure:

(a) We use data centres that have a high level of physical security measures to host and protect your data and our systems;
(b) We conduct independent penetration tests on an annual basis and are continuously scanning our systems and applications for vulnerabilities in our systems;
(c) We use encryption to secure your personal data whilst it is in transit using TLS, and in storage using AES256 encryption;
(d) We allow access to attributable data (by which we mean data that directly identifies you) only to workers who need it to carry out their job responsibilities, for example, our support team to allow them to respond to you when you contact us; and
(e) We make security the responsibility of all our employees and contractors and we train our staff to identify security risks and protect your data.

Our website may from time to time contain links to and from other websites. If you follow a link to any of those websites, please note that those websites ought to have their own privacy notices and that we do not accept any responsibility or liability for those websites. Please check those privacy notices before you submit your information to those websites.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law, we have to keep basic information about you (including contact, identity, financial and transaction data) for six years after you cease being a customer or worker. We may keep some other records for an extended period of time. For example, it is currently best practice to keep financial records for a minimum period of 8 years.

Where possible, we anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

We will then dispose of your information by removing it from our systems.

For more information about data security,please see our data security policy.

Your data protection rights
Under data protection law, you have rights including:

(a) Your right of access - You have the right to ask us for copies of your personal information.
(b) Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
(c) Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
(d) Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
(e) Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
(f) Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us at

Address: Birkby House, Birkby Lane, Bailiff Bridge, Brighouse, West Yorkshire, England, HD6 4JJ.
Phone number: +(44) 7738 887 784
Email address:  

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:

Name: The Digital Organisation Ltd
Company number: 12264298
Address: Birkby House, Birkby Lane, Bailiff Bridge, Brighouse, West Yorkshire, England, HD6 4JJ
Phone number: +(44) 7738 887 784

You can also complain to the ICO ifyou are unhappy with how we have used your data. The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
SK9 5AF 

Helpline number: 0303 123 1113
ICO website:


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